Privacy Policy for OLV Innovation Sole Co., Ltd.

Effective Date: July 6, 2026

1. Introduction

Welcome to OLV Innovation Sole Co., Ltd. ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal and organizational data is handled securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://olv-innovation.la), use our mobile applications (including RFS Laos), contact us for services, or engage with our IT solutions, cloud infrastructure, and cybersecurity offerings.

2. Information We Collect

We collect information necessary to deliver our enterprise IT services and operate our mobile applications effectively. This includes:

A. General Business & Website Data:

• Contact Information: Name, job title, company name, email address, and phone numbers.
• Business & Technical Data: Information about your IT infrastructure, network design, server configurations, and cybersecurity framework required for consulting or deployment.
• Financial & Transaction Data: Billing address, payment details, and transaction history related to the purchase or rental of our IT equipment.
• Website Usage Data: Information collected automatically when you visit our site, including IP addresses, browser types, and navigation patterns.

B. Mobile Application Data (RFS Laos App):

To provide the RFS Laos top-up and account management services, we collect:

• Account Registration Data: Your phone number and user profile information required to create and authenticate your account.
• Service Data: Your MIFARE card numbers, OBU (On-Board Unit) device IDs, and linked vehicle license plate numbers. This data is strictly used to route your top-up balance to the correct device or vehicle.
• Transaction Data: When you perform a top-up, we record the transaction amount, date, and the target MIFARE/OBU/Plate number for your receipt history.
• Payment Information: We do not collect, process, or store your banking credentials. All payments are securely routed via Bank QR codes or deep links directly to your bank's application. We only receive confirmation of a successful transaction from the bank.
• Device Permissions: The app may request access to your device's Camera (to scan QR codes), Photo Gallery / Storage (to save payment QR codes to your device so your banking app can browse and process them), and Network (to process transactions). These permissions are optional, and you can manage or revoke them at any time in your device settings.

3. How We Use Your Information

We use the information we collect to operate our business, provide IT solutions, and maintain our mobile applications. Specifically, we use your data to:

• Deliver, manage, and maintain our IT products, cloud solutions, and security systems.
• Process top-up transactions and manage user accounts for the RFS Laos app.
• Process enterprise transactions, manage equipment rentals, and issue invoices.
• Communicate with you regarding project updates, technical support, and customer service inquiries.
• Provide accurate service quotes and project timelines.
• Send newsletters and marketing communications (if you have subscribed to our updates).
• Improve our website functionality, mobile app performance, and service offerings.

4. How We Share Your Information

We do not sell your personal data. We only share your information under the following circumstances:

• Trusted Technology Partners: We partner with global technology leaders (such as IBM, Fortinet, Cisco, Lenovo, and Aruba) to procure software, hardware, and licensing. We may share necessary provisioning details to fulfill your service requests.
• Service Providers: Third-party vendors who assist us in operating our business, processing payments, routing app traffic, or delivering equipment.
• Legal Compliance: When required by law or to protect the rights, property, and safety of OLV Innovation, our clients, or the public.

5. Data Security

As an expert in cybersecurity, firewall management, and CSOC (Cyber Security Operation Center) implementations, we take data protection seriously. We implement enterprise-grade technical and organizational security measures to protect your personal, business, and mobile application data against unauthorized access, loss, or alteration.

6. Data Retention and Account Deletion

We retain your personal and business information only for as long as is necessary for the purposes set out in this Privacy Policy.

Mobile App Account Deletion (RFS Laos):

You have the right to permanently delete your RFS Laos account and all associated personal data.

• In-App Deletion: You can delete your account at any time by navigating to the "Settings" or "Profile" menu within the RFS Laos app and selecting "Delete Account."
• Manual Deletion Request: Alternatively, you can request the permanent deletion of your account and data by emailing us at info@olv-innovation.la with the subject line "Account Deletion Request" and providing the phone number associated with your account. We will process your deletion request within 15 days.

Note: We may retain certain transaction records for legal, tax, or regulatory compliance purposes as required by local law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your personal information.
• Opt-out of marketing communications by contacting us directly or using the unsubscribe link in our emails.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, mobile app features, or legal requirements. The updated policy will be posted on our website with a revised "Effective Date."

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your mobile app account, please contact us at:

OLV Innovation Sole Co., Ltd.

• Address: Asean Mall Building, Kampeangmeuang Rd, Phonthan Village, Saysettha District, Vientiane Capital, Lao PDR
• Phone: +856-21-419455
• Email: info@olv-innovation.la